dotMemory FAQ

Download, Installation and Uninstallation

• What can I do if I get "Can not connect to the gallery" issue during dotMemory installing?
• Where can I download an old/previous dotMemory version?
• How can I perform a 'silent install' of dotMemory?

License Keys issues

• What can I do if I can't see "Using JetBrains Account" menu item in license information dialog (is actual for 4.0-4.1 versions)
• About subscription license model introduced in dotMemory 4
• Using dotMemory license key via license server

Usage, Features and Known Issues/Bugs

• "Invalid argument format, %1 is expected in command line" error occurs after starting profiling
• The given key was not present in the dictionary
• Timeline is not working: issue solution for different Windows versions
• Cannot profile single instance application
• Timeline is not working on Windows Server 2003 R2
• Is there any documentation available for dotMemory?

Troubleshooting

• w3wp had stopped working during profiling IIS application
• "There is not enough space on the disk" error occurs while getting a snapshot
• How to get trace logs for dotMemory v4.2 and later?
• How to get trace logs for dotMemory v4.0 - 4.1?
• dotMemory.exe has lost connection with the process JetBrains.dotMemory.ExternalProcessor.exe
• Profiling controls are not shown after the profiling is started

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